We will exchange your damaged unit
with another one from our extensive inventory. In a situation
where we do not have the required item in stock, we will
search for it to offer you the needed replacement part.
The
order for the exchange has to be received by fax (502-454-5949)
before
2 p.m. Eastern time. One of our representatives will contact you by fax, email or phone to inform you about the price and availability on the requested item.
You
are responsible to ship your item(s) to ICS, Inc by
Next Day Air
service, the same day you place your order. ICS Inc. must be informed about the shipping method as well as the carrier's tracking number for the item(s) being shipped.
We will
issue an invoice to you only after receiving and evaluating your
unit. You will be billed for the agreed price, according to the
quotation. Extra charges will apply if:
-
The item returned to us proves to be in non-repairable condition,
disassembled, or with missing parts. In a situation when unit
received proves to be in a non-repairable condition we will
contact you with options.
-
We received your item later than 12:00 p.m. Eastern time.
We will not bill you for the delays due to carrier mishandling.
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